Our Services

• Operations
• Accounting
• Sales & Marketing
• Revenue Management
• E-Commerce/Internet Marketing
• Human Resources
• Training
• Information Technology
• Project & Construction Management

Hotel Operations Management

From the Team...

Bill Upshaw
President and Chief Operating Officer

"Our expertise in understanding brand standards and exceeding them as well as our own, and consistent best practices in cost containment, deliver above-industry returns that our partners and owners deserve."

View Bill Upshaw's profile >>

Our Approach
We staff our hotels with strong General Managers who already understand our management culture and have proven their capabilities. We provide them with state-of-the-art management and financial support systems and hold them accountable for results. Some characteristics of our management include:

• Decentralized Operations Authority
  Centralized support systems and latest technologies support the local GM. Daily forecasting and accountability for labor and related costs allow the GM to manage in real time.
• Regular Performance Reviews
  Monthly reviews and comparisons with the Annual and Quarterly plans. We create action plans to capitalize on opportunities and to address challenges. Results-driven performance measurements for hotel and personnel evaluations.
• Maintenance and Asset Protection
  We develop formal, written asset protection and preventive maintenance programs that involve all employees and include checklists for quality assurance.

Results
We pride ourselves on smoothly-running hotels that meet the owner's objectives. We are not satisfied with average performance. Hotels under our management consistently produce above-average revenues and operate at below-average costs.