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Hotel Employee Training

  • Unique call conversion program for properties, encouraging hotels to increase on-property reservation conversion percentages by properties competing against each other and awarding/recognizing the best
  • New Director of Sales and Revenue Management orientation programs - one-on-one training with the Vice President of Revenue Growth Services and Training and continuing with ongoing support from our Vice President of Sales and Director of Revenue Management.
  • Ongoing Sales and Revenue Management online training calls (monthly and quarterly)
  • Strong emphasis focusing on employees taking advantage of all brand training resources
  • Online training resource library and best demonstrated practices tool chest to ensure all hotels have information available to maximize their efforts
  • Regional training venues and roundtable discussions to cross-pollinate ideas and to keep focused on staying ahead of the competition and maximizing resources
  • Custom training modules developed for regional pockets of training to address common needs for sales and operation teams